How can we help?

Tell us what happened

Include your app version, iPhone model, iOS version, the story title if relevant, and what you expected to happen. A screenshot and steps to reproduce the problem can help. Never send your password, verification codes, or payment details.

A story is not playing

Check your internet connection, close and reopen Taplot, and try the story again. If the issue continues, email us with the story title and where playback stopped. Avoid reinstalling the app before checking that you can sign back into your account.

Sign-in or account help

Taplot uses email and password sign-in. Check the email address you used when creating your account. If you still cannot sign in, contact support using that email address where possible. Do not send your password.

Delete your account

1. Open Profile in Taplot.
2. Open Settings using the gear icon.
3. Select Delete account, enter DELETE, and confirm.

When deletion completes, your account and associated profile, saved library, story progress, and account-linked choices are removed from the active database, and you are signed out. You do not need to contact support to complete deletion. Uninstalling Taplot alone does not delete your account.

See the Taplot iOS Privacy Policy for retention details and privacy requests.